rotorsoft

Support

If you have problems or questions you can easily contact us.

We provide several tools to get in touch.

Support Form

You can send us a request via our support form. This will then be recorded and processed in our ticket system.

Within a few minutes you will receive a confirmation that your request has been accepted. So you can be sure that we have received your request.

Support Chat

During our office hours, you can reach our support team directly via our support chat. Here we can discuss minor issues.

Support Hotline

If you would like to speak to our support, you can contact an employee during our opening hours (Mon-Fri 8-5 p.m.) on +49 381 666977-66.

You can also schedule a callback. Someone from the support team will then call you.

Outside of our opening hours you can contact us on our 24/7 hotline phone number +49 1805 8799997. Here you speak to a mailbox and we will get in touch with you.

* Max. 14 cents/minute from the German Telekom landline network; mobile or from other networks, the price may vary.

ticket system

You can access our support from our ticket system.

If you don’t have access data yet, you are welcome to contact them via the support form.

Respect in service

A matter of course for both sides

Good customer service is our top priority. Our dedicated teams work hard every day to provide you with the best possible support. We are aware that challenges can arise in the heat of the moment or due to complex issues.

We understand that questions or difficulties in using our software can sometimes be frustrating and lead to uncertainty. This makes it all the more important for us to communicate with each other on an equal footing. We therefore ask you to treat us with the same respect that you would expect from us.

Friendliness in communication with our customer service team is essential for us – whether in writing or verbally. This is the only way we can understand your situation and efficiently search for solutions.

Therefore, we have zero tolerance for:
  • Insults and derogatory remarks
  • Sexual harassment
  • Threats of violence
  • Any form of discrimination (e.g. xenophobia, homophobia)
If respectful treatment cannot be guaranteed, we may:
  • Ask to be called back later, once a constructive atmosphere for discussion has been restored.
  • End the telephone call.
  • Continue communication exclusively in writing.
  • In the event of serious threats, inform the relevant authorities.